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CUSTOMER SERVICE


At Cincinnati Transmission Specialists, we understand that sending your vehicle in for a checkup can be daunting. Your automobile is a major investment and you want to protect it with the best service for a fair price. That's exactly what you'll find at Cincinnati Transmission Specialists. Our technicians will walk you through every step of your vehicle's service in clear terms so that you understand what's going on at each step of the journey. At Cincinnati Transmission Specialists, we won't begin work until you're completely familiar with the job at hand. Keeping you in the loop from the very beginning is just one of the ways we provide great customer service.


Communication

While fixing your car and getting you back on the road is our passion and number one priority, we understand that you have plenty of other things going on in your life. That's why Cincinnati Transmission Specialists focuses on maintaining a high level of communication with you throughout the entire repair process. You need your car to live your life, and if something unforeseen comes up which will delay the repair, you need to know about it as quickly as possible so that you can make other plans. As soon as we know something, you'll know it too. That way we can keep you one step ahead of any curveballs that life, or car repairs may try to throw at you.


Extra Mile

At Cincinnati Transmission Specialists, we like to work with our customers, as well as for them! Keeping people happy and coming back across generations. We want your car repair experience to be as pleasant as it possibly can be, and since 2003, we've gotten extremely good at making that happen. Give us a try next time you need some repair work done and see the difference that high-level customer service can make!


To learn more about the services we offer for your vehicle, call us at 513-530-8726 or email us.


Car Warranty Scams Questions and Answers

Q: Is there a car warranty scam?
A: Yes, there are car warranty scams that try to take advantage of unsuspecting vehicle owners. You may have received calls from scammers that start with automated or pre-recorded prompts to enter basic information and stay on the line. Once the call begins, the scammer pretends to be an auto manufacturer or insurer telling you that your auto warranty or car insurance is about to expire. Then they ask you to provide personal information, which will later be used to defraud you. Sometimes the caller will have actual information about your automobile.

Q: What do I do if I fell for a car warranty scam?
A: There is no way to get your personal information or money back, but you can reach out to the Federal Communications Commission (FCC) or the Federal Trade Commission (FTC) and file a complaint. You can contest any charges to your bank card through your bank. Consider using a credit monitoring service.

Q: Who is behind the auto warranty scam calls?
A: Regulators allege the fake auto warranty calls, which scam customers out of financial and personal information, originate from a ring run by Roy Cox Jr., Aaron Michael Jones and Sumco Panama companies.

Q: How do you check if your car warranty or vehicle insurance has really expired?
A: If you are afraid your warranty or insurance may have really expired: first hang up with the potential scammer. Next, call your car dealer or insurer and inquire about your policy.


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OUR REVIEWS

 (122 Reviews)
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My mom took her car here this week. They were very honest and upfront. The customer service was top tier and they don't try to nickle and dime you! She will be a return customer and I 100% recommend Cincinnati Transmission Specialists

, 03/07/2024

join our team

We are currently on the lookout for the following:

  • General Service Technician
  • Quick-Lube Automotive Technician
  • Technicians
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    Get free Coupons

    Take advantage of these great offers!

    $59.99 Diagnostic Service

    If you choose to have the repairs done with us, we will credit this amount toward your total bill.

    Our $59.99 Diagnostic Service is performed by our highly trained technicians to help solve your problems quickly and efficiently. This service includes the following: Computer Diagnostic Scan with the most up-to-date equipment and software available. Visual Inspection performed by our skilled technicians, including fluid checks, and raising the car up for under-car inspection if needed. Diagnostic Road Test, where our technicians test drive your car to identify concerns, and even monitor live computer data when applicable.

    FREE TOWING with repair

    If you choose to have repairs done with us of $500 or more, the tow is free! If your repairs are less than $500, you pay our discounted rate for the tow, and still save money over calling yourself.

    Free tow applies to local towing only, and does not cover costs incurred for non-standard towing procedures, off-road tows, etc. Please contact us for details.